if you do need to contact us by phone please call

(between the hours of 9AM-5pm only  on 0871 288 7578.

www.tradeplumbing.co.uk  is a trading name of (Clayton Horsnell LTD)

We are an established company which is rapidly growing. The company

runs along side a family business with over 40 years of experience in

trade, retail and distribution in the plumbing and heating industry.  Our

product range and suppliers are from the best in the business and by

using these suppliers we assure and maintain quality products to our

customers

Customer service is paramount to us and we pride ourselves on this

very thing.  Sometime this can be difficult to achieve as first we are

internet based and second we are reliant on 3rd parties such as

courier companies.

Our prices are the most competitive and we can achieve great offers

as we are established and internet based but obviously if you require

more personal service please visit our show rooms.

E-mails will be responded to as soon as possible and are usually dealt

with in 2/24 hours from receipt.  At busy times we may receive up to

1000 e-mails in any given day but all are looked personally and not

automated and dealt with at the earliest time with short and prompt

answers and information.

Contact Us

Essex Show Room

This show room is used in conjunction with

CC Discount Heating LTD & Clayton Horsnell Ltd

as it is part of a family business :-

2 – 4 Harwich Road

Colchester

Essex

CO4 3BN

www.tradeplumbing.co.uk 

Email addresses

Trade & Retail inquires sales@tradeplumbing.co.uk   

Returns sales@tradeplumbing.co.uk  

Web promotions/suggestions/problems sales@tradeplumbing.co.uk

Advertising sales@tradeplumbing.co.uk  

PROBLEMS ORDERING ON LINE:-

Any ordering problems please contact support at

sales@tradeplumbing.co.uk

Normally most problems when ordering are Ad-aware popup blockers.

To solve this go to tools and internet options clear the cookies & history

as this solves 90% or order problems.

Some times you will have to disable your popup blocker or allow pop-up’s

from our site. If you do have any problems or find faults on our website

please email sales@tradeplumbing.co.uk.

WHY NO TELEPHONE NUMBERS FOR ORDERING

If you would like to contact us directly we do offer an e-mail/phone back

service but this is for limited usage as we prioritise emails.

All you have to do is email us your information and any questions you need

answering. We will either reply by phone/email with the answer to any questions.

We do this to cut costs of using a call centre thus competitive prices in reflection.

These Numbers are not available for ordering your products.

If you do require help on products email us first as some products are from other suppliers not listed as this changes from day to day when the website is updated.

They will be happy to help you with any queries regarding the installation & Technical questions only on there products.

If you need help or information on any BIASI Products ring.

BIASI UK Towel Rails & Boilers 01902 304304.

HALSTEAD BOILERS.

ULTRA GROUP Shower Help Line on 01282 428337.

ULTRA GROUP Tap & Traditional Rails Help Line on 01282 446789.

BIASI are one of the market leaders in the manufacture of: riva compact ,

combi boiler / combination boiler , towel rails , towel radiators , style 2000 radiators ,

concept plus radiators , tubular steel radiators

Please use e-mail & shopping cart to order your products

www.tradeplumbing.co.uk is a trading name of Clayton Horsnell LTD

Company No: 5113922 VAT REG NO:839 6254 91