Telesales and Customer Experience Support

The purpose of the Telesales and Customer Experience Support role is to learn to professionally help people to buy.

The Role

We require a keen and eager person to support the Telesales and Customer Experience Executives.  You will have some experience in sales and will be looking for your new challenge.  You will learn to be more than just an order-taker, you will become a problem-solver, giving solutions to our customers' buying problems.

     

      The Mindset

      • Are you willing to learn and use our computer systems to manage your workload?
      • Do you have an interest in people?
      • Are you a person that loves to be part of a growing business?
      • Do you want to learn more and become better?

       

      You must have a passion for talking to people on the phone and want to professionally help people to buy.   Above all, you must be a switched-on person willing to prove yourself by results.

      If you believe a job is more than nine to five, would relish a challenging and exciting role working with a growing business with unlimited potential and have worked in a telephone sales office, we’d love to hear from you.

      You need to be able to come in, learn our processes and systems and get going within two weeks. We will provide ongoing support and training to help you to become an awesome salesperson. Product knowledge is not necessary, but if you do have it, it could be an advantage.  More importantly, you need to be quick using a computer.

       

      What we can offer

      We have an awesome working environment with dual screens, fast computers, air conditioning, state-of-the-art chairs and regular visits from our masseur who helps us to keep our backs and shoulders ache-free. Added to this great physical working environment we have we have a great pay structure, a friendly team and a really exciting buzz.

      If you have empowering beliefs, want to replicate excellence consistently and can learn to tap into the emotional reason for customers wanting to make a purchase, then we want to hear from you!

      Prove to us you have the sales skills necessary by selling yourself to us on the following number: 0844 504 4497

      10. Customer's Responsibility Pending Collection

      10. Customer's Responsibility Pending Collection

      Where goods are being returned, rejected or collected because they are damaged, faulty or unwanted, the customer must take reasonable care of them until they are physically handed to our authorised supplier, manufacturer or courier.

      The goods must be kept secure, dry, protected from the weather and reasonably packaged where appropriate. They must also remain available at the collection address agreed with us in writing.

      We will not accept responsibility for loss or additional damage caused by goods being left unattended, unsecured, exposed to the weather, moved without reasonable care or relocated without notifying us before the collection is arranged.

      11. Loss, Theft or Further Damage Before Collection

      If goods are stolen, lost, unavailable for collection or sustain additional damage before being handed to the authorised collecting supplier, manufacturer or courier, this may invalidate, reduce or prevent the associated refund to the extent permitted by applicable law.

      Any damage not previously reported to us in writing and supported by photographs may be treated as having occurred after the original damage report. The condition of the returned goods may be compared with all photographs, emails and other evidence supplied before collection.

      A customer cannot transfer responsibility for the security of goods to us simply by leaving them outside or stating that they will not accept responsibility for them. The customer remains responsible for taking reasonable care of the goods and making them securely available until physical collection has taken place.

      Where the goods are stolen, lost or further damaged because the customer failed to take reasonable care, we reserve the right to reject or reduce the refund claim, subject always to the customer's statutory rights.