Delivery & Returns
Everything you need to know about delivery, returns and shopping with confidence.
Find out about our delivery options, pre-orders, returns process, and how we handle damaged or faulty goods.
UK delivery
returns process
with confidence
Free UK Mainland Delivery
On most products
Working Day Delivery
Deliveries on working days
(excluding weekends and public holidays)
Check Your Delivery
Inspect goods on arrival
and report any damage
14-Day Returns
Cancel and return your order within 14 days of delivery
Delivery Information
Our delivery service is designed to be reliable and straightforward. Here's everything you need to know.
Free Delivery
Free delivery is available for most products to UK Mainland, including Telford hot water cylinders. Some fragile or made-to-order items may carry a delivery charge, which will be shown at checkout. Delivery fees and times may vary for certain areas, including parts of the Scottish Highlands & Isles, Isle of Wight, Isle of Man, Isles of Scilly, and Channel Isles.
Where We Deliver
We deliver to the UK Mainland only. We are unable to deliver to Northern Ireland or to addresses outside the UK.
Working Days
Deliveries are made on working days only, excluding weekends and public holidays.
Extra Charges
Additional charges may apply for island areas due to ferry or transportation costs, determined by the carriers who handle delicate freight.
Pre-order
To ensure timely delivery of items like hot water cylinders and made-to-order products, pre-ordering is recommended. Actual delivery dates may be quicker than initially displayed, and our agents can assist in expediting orders if needed.
Quality Assurance
We use various methods to deliver delicate goods safely. Inspect your goods before the driver leaves, and sign for them as damaged if necessary. Always sign as damaged for the entire shipment if any item is damaged for proper documentation.
Need help with an order?
Our customer service team can help with delivery enquiries, returns and damaged goods.
Returns & Refunds
Need to return an item? Here's how our returns process works, along with important information about collection and your responsibilities.
14-Day Returns
You can cancel your order and return goods within 14 days of the date your order is delivered. Please email us within 14 days of receiving your goods to arrange a return.
Flexible Service
As long as the goods are returned in the same condition as received, we are happy to assist with returns.
Return Process
Email your return request to our Customer Support team at info@tradeplumbing.co.uk with your TP – Order Reference. Allow at least 1 working day for a response.
More Information
For more details, visit our Return and Refunds page .
10. Customer's Responsibility Pending Collection
Where goods are being returned, rejected or collected because they are damaged, faulty or unwanted, the customer must take reasonable care of them until they are physically handed to our authorised supplier, manufacturer or courier.
The goods must be kept secure, dry, protected from the weather and reasonably packaged where appropriate. They must also remain available at the collection address agreed with us in writing.
We will not accept responsibility for loss or additional damage caused by goods being left unattended, unsecured, exposed to the weather, moved without reasonable care or relocated without notifying us before the collection is arranged.
11. Loss, Theft or Further Damage Before Collection
If goods are stolen, lost, unavailable for collection or sustain additional damage before being handed to the authorised collecting supplier, manufacturer or courier, this may invalidate, reduce or prevent the associated refund to the extent permitted by applicable law.
Any damage not previously reported to us in writing and supported by photographs may be treated as having occurred after the original damage report. The condition of the returned goods may be compared with all photographs, emails and other evidence supplied before collection.
A customer cannot transfer responsibility for the security of goods to us simply by leaving them outside or stating that they will not accept responsibility for them. The customer remains responsible for taking reasonable care of the goods and making them securely available until physical collection has taken place.
Where the goods are stolen, lost or further damaged because the customer failed to take reasonable care, we reserve the right to reject or reduce the refund claim, subject always to the customer's statutory rights.
