Expert Guides & Help
Planning a project or checking an order? Find buying advice, delivery information and answers to common questions.
Popular buying guides
Practical advice for choosing heating and bathroom products.
What Size Radiator Do I Need?
Work out how much heat your room needs before choosing a radiator.
Read the guide →
Heated Towel Rails Explained
Compare central heating, electric and dual fuel towel rails.
Read the guide →
How to Choose a Shower Enclosure
Compare enclosure styles, sizes and door openings for your bathroom.
Read the guide →How can we help?
Check delivery, arrange a return or get help with an existing order.
Check delivery charges, areas and working days.
View delivery details → Help with an orderAsk for an update or tell us about a problem.
Contact our team → Returns & refundsFind out how to arrange a return and read the policy.
View returns policy →Common questions
How much does delivery cost?
Most products qualify for free UK mainland delivery. Any applicable delivery charge is shown at checkout.
How can I get an update on my order?
Contact the team with your TP order reference.
What if my order arrives damaged?
See the instructions on the Delivery & Returns page and contact the team with your order reference.
How do I arrange a return?
Have your order reference to hand and follow the steps on the Delivery & Returns page.
Where can I find product advice?
Browse our buying guides or see the product FAQs for heating and plumbing questions.
