TradePlumbing is happy to assist you with further information and support.
For all enquiries the best way to contact us is via the request a callback form.
We endeavor to respond to all enquiries as quickly as possible and the call back form enables the sales team to respond with all the information you require.
Due to the fact that the team is working non-stop, helping customers to find what they need, and dealing with any after sales queries that may crop up, calling the phone line could result in a bit of a wait and the phone call will be at your expense.
With this in mind, why not let us foot the bill and call you back by requesting a callback.
Please note that orders taken over the telephone can only be shipped to the address where the credit or debit card is registered.Opening Times of our Customer Care and After-Sales Support
Our highly trained technical and customer service teams are available between 9am and 6pm, Monday-Friday.
Company Registration Information
Company No: 5113922
VAT REG NO: 839 6254 91
Clayton Horsnell LTD
CC Corporation Yard
2 - 4 Harwich Road
Sales Assistance Number: 0844 504 4499.
Fax Number: 0844 504 4498.
CC Discount Heating LTD*
2-4 Harwich Road
*This showroom is used in conjunction with CC Discount Heating LTD and Clayton Horsnell Ltd., which are part of the family business.
Clayton Horsnell ltd*
40 Moorside Business Park
* Please Note this office accepts no orders or collections.
TradePlumbing is a trading name of Clayton Horsnell LTD. We are an established company which is rapidly growing. The company runs alongside a family business with over 40 years of experience in trade, retail and distribution in the bathroom, plumbing and heating industry. Our product range and suppliers are from the best in the business and, by using these suppliers, we assure and maintain quality products to our customers.
Customer service is of vital importance to us and we pride ourselves on this very thing. Sometimes this can be difficult to achieve as first we are an internet based business and second we are reliant on 3rd parties such as courier companies.
We will respond to E-mails as soon as possible. Usually, they are read within 2-24 hours from receipt. At busy times, we may receive up to 1000 e-mails in any given day. Rest assured, all e-mails are read by real human beings and not automated. We will deal with your enquiry at the earliest opportunity with concise, prompt answers and information.